Lumio Vision Returns & Refunds Policy

If you have any issues with your order, please contact us.

Last updated: 20/01/2026

We have a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at support@lumiovision.store. Once your return is approved, we will provide instructions on where to send your package, which may vary depending on your location. Items sent back without first requesting a return will not be accepted. Shipping may take longer if you are outside America.

Damages and Issues
Please inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and ensure it is resolved.

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Exchanges & Refunds
The fastest way to get what you want is to return your item first. Once the return is approved, you may place a separate order for the new item.

European Union Customers
If merchandise is shipped to the European Union, you have a 3-day cooling-off period to cancel or return your order for any reason, without justification. Items must be in the same condition as received (unworn, unused, with tags, and original packaging), and a receipt or proof of purchase is required.

Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be automatically processed to your original payment method within 15 business days. Bank or credit card processing may take additional time. If more than 22 business days have passed since approval and you haven’t received your refund, please contact us at support@lumiovision.store.